Is your staff at peak performance?
The answer isn’t simply a matter of yearend profits; it depends on factors like culture, retention, stability, and innovation.
Is your organization really performing at the highest level? The answer isn’t simply a matter of yearend profits; it depends on factors like culture, retention, stability, innovation—and the list goes on.
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Look for these indications of a healthy, high-performing culture in your organization:
• Ownership. Do employees display a sense of responsibility for the organization—or do they take orders and let managers worry about the big picture? High performance comes when employees don’t take a “that’s not my job” attitude.
• Morale. Take a look around your workplace—the cubicles, the lunchroom, the hallways, and every other place where workers congregate. Do they seem cheerful, or depressed? Unhappy employees rarely work to the best of their ability.
• Authority. Are you and other managers trusted by your CEO to make decisions and lead the workforce? If you’re frequently overruled or second-guessed by your own supervisor, the lines of authority won’t be clear to your employees, creating confusion and distrust throughout the organization.
• Accountability. Managers and employees alike should deliver on their responsibilities, keep their promises, meet deadlines, and generally prove themselves trustworthy on the job. Excuses and blame shouldn’t hijack your problem-solving efforts.
• Helpfulness. In a healthy organization, people offer assistance without waiting to be asked, whether they’re dealing with co-workers, customers, or their managers. And they don’t resent requests for help or try to avoid pitching in when necessary.
• Positivity. Times may be tough, but if your workers (and your managers) waste time complaining about the unfairness of it all, your organization will have to fight to stay productive. An optimistic attitude is essential to long-term success.
• Solutions. Do employees get things done, or make excuses for why they can’t? A healthy culture is one where employees meet deadlines and solve problems efficiently, even when facing challenges and difficulties.
—Adapted from the CBS News website